Policies

Payment is expected at the time of purchase. Production will not start until payment is cleared.

Return Policy

If you are unsatisfied with your purchase, you have 10 days from receiving the item to contact us. You may contact us at luckandmutts@gmail.com if you are unsatisfied or your product does not fit and we can find a solution.

Please be aware that all items are handmade and each may have slight imperfections and variations that and the uniqueness of the item.

Shipping

Please keep in mind that we are a small business, and hand make all of our products. We aim to ship orders between 7-10 business days. However, production times may vary and can increase at any time depending on number of orders received.

We ship via Canada Post on Domestic and International Orders. We can not guarantee an exact time the package will arrive, as shipping rates and times vary.

Discount Policy - We offer many discounts throughout the year.The discounts and/or sales are for new purchases ONLY. We do not offer a price match for previous orders placed before a sale. We will not cover the cost of shipping to return an item and repurchase it at a lower price.

Disclaimer

Liability: Luck and Mutts is not to be made liable or any damages whatsoever, including but not limited to; defect in material or workmanship, misuse or improper use of products, accident or death regardless of the cause, negligent or faulty design. Any performance specifications are believed to be true, but are not verified. The consumer shall not rely on any data and performance provided by Luck and Mutts. It is the buyer’s responsibility to determine the suitability of any products, to test and verify before use.

Thank you for supporting Luck and Mutts,

Angie and Lindsay